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Customer satisfaction assessment questionnaire
Customer satisfaction assessment questionnaire
Customer's name
Customer satisfaction score
Estimating the importance of the parameter
1. The quality and speed of processing requests from the PJSC "ZKZ"
2. Compliance with treaty commitments
3. The attitude of our employees towards you in the implementation of contractual relations
4. Efficiency of consideration your remarks and claims on quality (if any)
5. Efficiency of consideration your remarks and claims on terms of delivery of production (if any)
6. Production time
7. Furnishing information about current status of supply
8. Quality and timeliness of providing shipping documentation
9. Are you satisfied with the conditions of shipment and transportation of our products?
10. Does the quality of the products we supply meet the agreed requirements (the terms of the contracts)?
11. Evaluate the quality of the packaging of products, including ensuring the safety of products on delivery:
Coils
Drums
What is most important for you when choosing a supplier of products (number in terms of importance)?
Price
Supplier reliability
Quality
Long-established contacts
Territorial proximity
The image of the supplier
Another
What would allow you to increase the volume of purchases? (please number in order of importance)
Additional discounts
Compliance with delivery dates
Improvement of product quality
Change of the payment form
Product price reduction
Reduction of lead time for procurement
Expansion of the range of products
The use of various forms of risk insurance
Another
Would you recommend to other consumers to purchase our products?
Your suggestions for improving our work with the consumer?
The questionnaire was filled out
Position
Phone
Fax