Zaporozhye cable plant

Customer satisfaction score

Estimating the importance of the parameter

1. The quality and speed of processing requests from the PJSC "ZKZ"

2. Compliance with treaty commitments

3. The attitude of our employees towards you in the implementation of contractual relations

4. Efficiency of consideration your remarks and claims on quality (if any)

5. Efficiency of consideration your remarks and claims on terms of delivery of production (if any)

6. Production time

7. Furnishing information about current status of supply

8. Quality and timeliness of providing shipping documentation

9. Are you satisfied with the conditions of shipment and transportation of our products?

10. Does the quality of the products we supply meet the agreed requirements (the terms of the contracts)?

11. Evaluate the quality of the packaging of products, including ensuring the safety of products on delivery:

Coils

Drums

What is most important for you when choosing a supplier of products (number in terms of importance)?

Price

Supplier reliability

Quality

Long-established contacts

Territorial proximity

The image of the supplier

Another

What would allow you to increase the volume of purchases? (please number in order of importance)

Additional discounts

Compliance with delivery dates

Improvement of product quality

Change of the payment form

Product price reduction

Reduction of lead time for procurement

Expansion of the range of products

The use of various forms of risk insurance

Another